Return Policy

If you are not 100% happy with your purchase, you may return it within 30 days after delivery.

• You may choose for Cowhides Direct to provide you with a return shipping label for $19.99 (Continental US Only / Single Item Orders) or you may use your own shipping.*
• Returns filed within 7 days are subject to a 10% restocking fee plus round trip shipping costs.
• Returns filed after 7 days are subject to a 20% restocking fee plus round trip shipping costs. 

• All returns must be in new condition and in the original box (if possible but not required). If you do not go through the return process receiving a return authorization number, you will be charged a mandatory 25% restocking fee. Because your items may be lost in our warehouse without a return authorization fee, we take no liability for your items being lost and there is the possibility there will be no refund on your order.

• If your order is lost, damaged, or arrives incorrectly, Cowhides Direct will exchange and replace your order with a product of the same value and style.
• Orders must go through a UPS investigation before being considered lost.
• Orders that are lost must be reported within 7 days of showing delivered from the shipping company.  Please call us at 800-651-2747 to get your return authorization number. 

• In the rare case of incorrect items being delivered, we will provide a free return label and offer a refund or replacement. Items must be shipped back in their original packaging. We can not cover additional costs incurred by the customer, including but not limited to personal labor, packaging materials, handling fees, or other associated expenses.

We would love to keep you as a Cowhides Direct customer so in the event that your order doesn't meet the size, color, or shape that you had desired, you may exchange your order. 

• We will provide you with a return label for cowhide rug exchanges at no cost
• Exchanges must be made within 30 days
• Non cowhide rug exchanges are subject to shipping fees.

• Cowhides Direct offers free ground shipping return labels on exchanges for the first exchange of cowhide rugs only; pillows, calf hides, and goatskins are subject to round trip shipping charges.  (Continental US only).  Additional exchanges will be the customer's responsibility to pay shipping.

• Please note it takes 10-14 business days to process your refund once the items arrive to our warehouse.

• Labels provided at $19.99 are only for single item orders, for orders with multiple items, labels will be provided at the rate billed to Cowhides Direct from UPS.

• Each furniture order is uniquely made to order. As a result, all furniture related sales are final and cannot be cancelled; any deposits, partial or full, are non-refundable.

• For custom ottomans, we will pick a rug that is as close as possible to what is pictured but it will not be exact unless an exact rug is chosen and marked on your quote/invoice as such. 
• You make a cowhide selection within 3 business days of placing your order or we will choose one for you.

Once production has begun (typically 3-5 days after order is placed), we can no longer make changes to your custom order.

• Items shown on our website or in person may vary in actual color because of dye lots between hides and monitor color.
• You will also find slight variations in color from piece to piece. Leather is dyed by either using top-coating pigment dyes or penetrating aniline dyes. Individual pigment dyes can vary as they are mixed, but tanners and leather finishers also try to achieve more natural effects by combining and/or layering two to three contrasting colorations. Similar to a faux painting treatment, the artisan rubbing the color will get a slightly different color each time. With the penetrating aniline dyes, the color absorption will be affected by each hide’s cell structure. The center of a hide is its backbone; it has been subjected to the most sun, wind and temperature changes which make it thicker and tougher – it will not absorb as much color. The outer perimeter comes from the belly of the cow; it tends to be thinner, softer and stretchier which allows it to absorb more color.
• We offer free swatches of our materials that can be ordered at no cost before your order is started. If you do not order swatches to be approved, by default we will make the furniture order with the closest material as possible to match the pictured item.

• In the rare event that an order is damaged in transit or arrives incorrectly, we reserve the right to repair or replace the piece of furniture. 
• Warranties are directly provided by the manufacturer of each product line.

Damage Noticed Upon Delivery:

• If damage is discovered at the time of delivery, customers should mark "DAMAGE" on the paperwork provided from the delivery company.
• Cowhides Direct must be informed of any damages within 48 hours. Any damages notated after 48 hours may not be applicable for replacement or repair.

Damage Noticed After Accepting Delivery:

• If damage is discovered after the furniture has been accepted and brought inside, Cowhides Direct should be notified within 48 hours. Any damages notated after 48 hours may not be applicable for replacement or repair.
  
  
  
  
  
  

• Furniture items will be shipped with standard curbside delivery.
• If delivery is unable to be scheduled by the customer, after 7 days you will be subject to local storage fees until it is deliverable.
• If Cowhides Direct cannot contact you for a period that extends 30 days past the ready date of your order, any and all deposits will be forfeited.
• Furniture item(s) shipping times are estimated and may take longer due to their custom nature.